About Us

Why choose Support Genie?

Support Genie is a Registered NDIS provider, founded in Australia by Thi Nguyen.

Over the last 15 years, Thi has worked in healthcare as a registered nurse. While working as a practice nurse in general practice, she witnessed firsthand the physical and mental health complications when individuals are not appropriately supported and cared within their own home. In particularly, individuals living with disabilities, the frail aged, and young children with special needs. Thi believes that clinical outcomes are best achieved when an individual receives consistent and holistic care from a dedicated team of professionals. For this reason, Thi started Support Genie.

Stand strong by our Moto: “Your home care wishes – Granted!”. Thi and the team will help you fast track your application for home care packages or NDIS funding. We will then prioritise and design individualised support services according to you and family’s needs, so that you can achieve your life’s goals.

We are a private local based business, with low overheads, to ensure that our clients receive the maximum benefits from their government funding. We recruit and train quality staff to ensure the designed supports are implemented seamlessly and effectively.

Our in-home support services include support coordination, personal care, nursing care, wellness support, community transport, shopping, and general home services such as cleaning, gardening and cooking. All you need to do is make a wish and give us a call on 0480 255 250!

Our Values

Our business core values are the drivers that guide how we act in a distinctly Genie Support way, so we can deliver on our purpose and achieve our mission. We bring our values to life through our behaviour – specific, observable and measurable action.

Excellence in Care

We deliver the highest quality in everything we do. Our services will be provided with high quality staff, evidence based and continuous measurable improvement.

Building Trust

We collaborate transparency to address what truly matters and always deliver what we promise.

Our support services focus on the philosophy of fostering independence and kinship in each and every client in which we serve.


We hold ourselves to the highest moral and ethical principles. We will not do anything outside of legal framework which will negatively impact our Clients and damage our business reputation.


We treat everyone honestly, fairly and courteously.

We respect all people with diverse cultural backgrounds and Aboriginal and / or Torres Strait Islander people.